Frequently asked questions
Looking for a quick answer?
Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Unfortunately, we are unable to change the delivery method once your order has been placed.
Shipping & returns
Parel ships to the following countries:
Denmark, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Norway, Switzerland, United Kingdom, Canada, United States, Australia, Japan, South Korea, Taiwan.
As a customer you have a 14 day period, starting from when you receive your order, in which you can start the return process.
Returned items must be unused, in their original packaging, with hangtag.
A money back refund will be transferred by the same method of payment that was used for the purchase. We will hold back the payment until we have received the item.
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